Tidio adds a live chat widget to your website with an optional AI agent, Lyro, that answers common questions automatically. It suits companies and online stores that get repeated pre-sale questions and want to respond faster without staffing chat all day.
Key features
- Live chat widget: add it to any website.
- Lyro AI agent: answers common questions automatically.
- Free plan: a limited number of conversations each month.
- Flows: automated greetings and lead qualification before a human joins.
Pricing
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | 50 billable conversations a month, plus 50 one-time Lyro conversations |
| Starter | about $24/month | 100 billable conversations |
| Growth | about $49/month | From 250 conversations, Lyro and Flows as add-ons |
| Plus and Premium | Custom quote | Enterprise-level support |
Conversation limits and add-on costs change, so confirm current pricing before subscribing.
Prices change over time. Figures above are based on Tidio’s own pricing page.
Pros and cons
| Pros | Cons |
|---|---|
| Free plan is enough to test real chat volume | Costs rise quickly as conversations grow |
| Lyro handles repetitive questions | AI and automation partly sit behind paid add-ons |
Who it’s best for
Companies and stores that field repeated pre-sale or support questions on their website and want faster replies without covering chat all day.
Skip it if your site gets little traffic and few questions, or if your customers mainly reach you on WhatsApp.
How to get started
Install the free widget, watch which questions come in for a few weeks, then decide whether Lyro or a higher conversation limit is worth paying for.
FAQ
What counts as a billable conversation? Generally a conversation with a real exchange, not every visitor who opens the widget.
Do I need Lyro to use Tidio? No. Live chat works without it. Lyro helps when you want answers outside business hours.
Disclosure: atlaspreneur may earn a commission if you sign up for Tidio through the links in this article. This does not change what you pay, and it does not influence which tools we choose to cover.
